Are you ready to make your team cutting edge at the basics?
Is your dealership ready for a more progressive way to engage and influence today’s researched shoppers, inevitably converting them to buyers?

Our lead management training and CRM process methodologies are truly what separates us from all other training and consulting firms. We have developed proven follow-up strategies supported by data that improve dealers’ results…every time. We’re a boutique firm who chooses only to work with dealers that recognize they have something to prove. We invest our time with your team enhancing their understanding of our processes, not regurgitating other’s “attempts” at best practices. We don’t partner with every organization, and for that reason, you receive personalized coaching unique to your dealership. You’ll have best practices installed, your team’s strengths maximized, old-school mentalities will be forgotten, and weaknesses will be eliminated.

Training

We specialize in:

  • CRM refreshes
  • Bringing sales teams into the modern era
  • Launching new BDCs and ensuring their performance doesn’t just survive, but thrives
  • Taking current well-performing Internet teams and coaching them to achieve that next level of success
  • Growing appointment and sales results through best-in-class lead management training
  • Dominating OEM mystery shops
  • Coaching Service BDC activities
  • Educating dealers on how to embrace a new digital landscape of online shoppers
  • Instituting genuine online sales methodologies

While we are by no means the most inexpensive, we also believe proper training should never be considered a luxury. DealerKnows proudly offers a wide variety of services geared towards maximizing efficiency and results while also dramatically reducing the costs of traditional Internet sales training. Dealerships should not seek trainers that offer one-and-done programs because we all know old habits die hard. They should seek training that offers consistent, proven, ongoing instruction to ensure a successful outcome. Only then will a company overcome the barriers preventing it from reaching its maximum potential.

We help dealerships dominate online, on the phone, and on the lot. Is your team ready?

In-store Training

  • Hands-on Internet training
  • Role-playing of BDC and phone
  • Provision of 100+ email templates
  • On-site marketing message customization
  • Implementation of CRM processes
  • Evaluate personnel
  • CRM and dealership structure fixes
  • Coaching of management team

Virtual Dealer Training

  • Weekly peer-to-peer coaching
  • Interactive video chat sessions
  • Email, phone, and text lead workflow process
  • Team role-playing calls
  • Live lead handling reviews
  • Analyze metrics and performance reviews
  • Valuable ongoing reinforcement training

Phone Coaching

  • Proper inbound/outbound phone techniques
  • Coaching follow-up to:
    • Unsold prospects
    • Internet leads
    • Sold customers
    • Appointment reminders
    • Service BDC/Receptionist skills
    • Overcoming objections

Pricing

  • Virtual Dealer Training
    $1,600 / month
    Includes:
    • Templates and Processes
    • 20 TaskTeacher Graded Leads
    • 2 Virtual Dealer Training Sessions
  • Virtual Dealer Training Plus
    $2,000 / month
    Includes:
    • Templates and Processes
    • 20 TaskTeacher Graded Leads
    • 2 Virtual Dealer Training Sessions
    • PriceMatrix
  • Virtual Dealer Training Ultra
    $2,500 / month
    Includes:
    • Templates and Processes
    • 20 TaskTeacher Graded Leads
    • 4 Virtual Dealer Training Sessions
    • PriceMatrix
  • Virtual Dealer Training Max
    $3,000 / month
    Includes:
    • Templates and Processes
    • 20 TaskTeacher Graded Leads
    • 4 Virtual Dealer Training Sessions
    • PriceMatrix
    • 2 Phone Coaching Calls
  • BDC Phone Training
    $2,500
    Includes:
    • 16 Hours of On-Site Phone Training
    • Distribution of Phone Training Materials
    • Roleplaying and Live Coaching
    More Information
    BDC Phone Training
    Includes:
    • Review Recorded Calls if Available

    *Does Not Include Travel and Lodging

  • On-Site Training
    $8,500
    Includes:
    • 24 Hours of On-Site Departmental Training
    • Two Trainers In-store Together (One Dedicated Internet Trainer for Internet Process and One for Phone Process)
    • Templates and Processes
    • Review of Personnel and Technology
    More Information
    On-Site Training
    Includes:
    • Capturing Multimedia Content for Lead Nurturing
    • Customize Process Implementation
    • Align Organizational Structures and Responsibilities

    *Does Not Include Travel and Lodging Fees

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