“Ratings and reviews drive our business.” “Can you leave me a 5-star rating?” “Only excellent across the board will do.” “Would you be willing to give me a testimonial?” “Your feedback means the world to us.” We have been inundated with the belief that ratings, reviews, customer testimonials, and CSI scores are the gateway to… Read more »
Allow me to introduce you to Kate Frost of Kate Frost Inc and Polished Digital. As mutual respect and professional admiration has evolved into a friendship, I thought I’d ask her to share some social media best practices with our blog’s growing number of subscribers. For the benefit of our followers, I’m going to tap… Read more »
Joe Webb of DealerKnows shares two recent reputation management examples and asks if a business is ever in the right to tell their side of the story.