Put Your Best Font Forward

When is the last time you mystery shopped your own dealership? Did anything go to SPAM? If so, why?  If you think nothing goes to SPAM, my guess is you haven’t likely checked.I mystery shop dealers every week and it still amazes me how many emails and auto-responders are sent directly to my junk mail. I just returned from speaking at a NADA 20 group where 5 of the 20 dealers’ emails ... Read More