Tag : joe Webb

direct mail

7 Ways Your Direct Mail Should Be Digital

This is out of the ordinary, I know. Me… a guy who achieved success in retail from being an early advocate of Internet lead management, video, and digital marketing… talking about the benefits of a traditional marketing medium. Stranger things have happened.  Just because I believe in the power of online influence in the retail sales industry doesn’t mean I turn up my nose at traditional ... Read More

Chat

How Much Chat is Too Much Chat?

It is turning into the Times Square of today’s website homepage. A constant barrage of invites to chat blinking away, distracting your attention. Is it noise? Is it just smart conversion tactics? Chat is getting a bit gratuitous. While speaking at a NADA 20 Group last week, I was live reviewing dealership website experiences, along with mystery shopping results, as I get called on to do. One ... Read More

volley

One Crucial Step to Lead Management: A Professional Volley

A real email conversation between a former ISM of mine and his prospect: Customer: Hello (Name Excluded), Everything you sent looks great. Do you have any on your lot in the Salsa Red Pearl color with taupe interior? My ISM: No. Customer: Well… what colors do you have in-stock? My ISM: I dunno   lemme check. Yes…. Yes, I really found this back in the day as a “discussion” between an ... Read More

industry

5 Steps to Becoming Your Own Industry

As small business owners, we often feel like we are small fish in big ponds. We don’t have the budget, reach, database, personnel, and marketing departments necessary to compete with the conglomerates and giants within our segments. It can sometimes feel like an uphill battle staying relevant and finding a voice within your field when opposing the multi-million dollar corporations that generate ... Read More

Havanese puppy

Social Media, the Puppy

My wife recently decided it was high time to get a pet dog for the family. I had been delaying this decision since my wife and I first moved in together (years and years ago). I just wasn’t ready for the responsibility. (And, on top of that, I’m allergic). Nonetheless, almost 15 years and two sons later, I acquiesced and began researching a suitable breed. Long story short, we decided upon a ... Read More

Reconditioning the Trade

Reconditioning the Trade

In our efforts to assist dealers and vendors alike as they brave the automotive landscape of prospective clients, it is every so often we get brought in to make comedic videos as a means of building awareness of products/tools/services. One of our good friends, Jerry Thibeau, has created a reconditioning process software (Recon Ninjas) that can help speed up the trade-in and recon cycle for ... Read More

General Motors BDC Assessment

Your General Motors BDC Assessment Guidebook

Hello DealerKnows’ General Motors dealer clients, As you know, General Motors has been conducting a BDC assessment of all of their dealers. We think it is great the OEM has given dealers a baseline for the processes and scripts they should be employing. However, we don’t want you to get nervous about all of the critical elements you need to have in place (and in writing) to ... Read More

A Car Guy and a Data Scientist Walk Into a Bar…

A Car Guy and a Data Scientist Walk Into a Bar…

The promo video for our upcoming session at the Insight15 Conference in Orlando. Sign up now so as not to miss out: http://insightcustomerloyalty.com This session will involve consumer shopping data explained to quench your thirst and sell more cars presented by: Joe Webb, President, DealerKnows Consulting and Chad Bockius, CMO, Vast With some of the most insightful data regarding consumers‘ ... Read More

phone skills

Your Computer Sucks!

Except for a telephone greeting along the lines of “Thank you for calling (Dealer Name).  How can I assist you?”, there is one phrase your people use almost as much.  “Sorry, my computers running slow.” Does your computer suck?  Does it really?  Is it the Internet speed of which your desktop operates?  Is it the crappy Internet service your dealer has signed up for?  It very well ... Read More

sales training

4 Sales Training Tips to Help You Win

The title “Automotive Salesperson” has not changed, but how the individuals approach their jobs certainly must.  The landscape of car-buying has changed immensely. Salespeople looking to convert more visitors (or shoppers) to buyers need to change the dynamics in which they execute their daily duties, and cater to the customers’ goals rather than their own. Today, consumers are looking for ... Read More