Posts Tagged ‘conference’

The Digital Dealer Conference Hangover

Thursday, October 13th, 2011

This has nothing to do with drinking.  You may not have consumed a drop of alcohol or stayed up past your bed time once while attending the recent 11th Digital Dealer Conference in Las Vegas.  But you are still feeling the effects over a week later.

Your head hurts.  Your eyes are bloodshot.  Your feet ache from the walking.  You have just consumed too much knowledge.  Your brain is mad at you for putting it through all of that learning.  Now you are back at your store and you are contemplating how to attack the day.
It might not feel so now, but know that what you are feeling…. is good.  It is good that you over-indulged in automotive eCommerce.  How you proceed will determine whether or not you will regain your footing.  Session after session, you heard ideas to improve the performance and numbers at your store.  I know you feel like belching it all out during the manager’s meeting, but I implore you to take a deep breathe and collect yourself.  Trying to bite off more than you can chew on days like this will only get you sick.  It’s about moving slowly and purposefully.
What tactics did you pick up from DD11 that you can change or implement at your store at NO cost that will have an impact?  Is there a new metric you should be tracking?  Are their template and process changes you can make?  New sales skills to try?  Figure out what improvements you can make for $0 dollars and do that first (all the while letting the powers that be know where your new ideas stemmed from.)

One thing at a time.  Don’t move too fast, but instead, move deliberately.  Once you can show the powers that be that your new, cost-effective, digital sales and service efforts improved the store’s performance and bottom-line, you’ll be able to warrant asking for the money for better tools and programs you heard of at the conference shortly thereafter.

 

Don’t worry if you’re dizzy.  You just tied one on and filled your gullet with a sea of digital content.  Of course you need a little recoup time.  You just need to move around slow until you have all your wits about you.



It’s Not the Length, But How You Use It

Wednesday, September 28th, 2011

Let’s talk about quality, not quantity.  It is the only true way to measure greatness.  No matter what position you were in, how good you were during it is more important than how long it lasted.  It’s not the length, but how you use it.  To flesh this out, before there are any misconceptions, I must say that how long you have been in your current role at your dealership is not important.  It is what you have been able to achieve.

As I travel around the nation meeting Internet professionals, I’m am starting to see more and more people who are puffing out their chest and walking with a bit of a strut because they are the top dog at their dealership.  They must be great because they’ve been there for so long.  One individual recently told me “I’ve been doing Internet since 1995 so I must be doing something right if I’m still here.”  No.  No, you are wrong.  If you have been exploring (and commanding) this space for 16 years and you are still in the same position, maybe there is still some room to move and improve.  Stagnant water never thinks it’s a tidal wave.
A good friend of mine in the industry always said “Don’t confuse activity with accomplishment.  Just because someone has done the job doesn’t guarantee that they are any good at it.”  In other words, if you want to walk around with that air of authority and confidence, you better have achieved some impressive results.  You better have some statistical, documented data backing up the fact that you are as great as you think you are before you walk around high and mighty.  The longevity in a position does not prove that you have been successful at it.  It just means that you are serviceable.  Just because you have had your Internet title for 10 years doesn’t mean you are an industry leader and captain. It means you’ve been a dedicated soldier.  Don’t go giving yourself medals because you have battle scars.  You need to have been given them for all of your battle victories.
So, I urge you to be open-minded when you attend these upcoming automotive conferences.  Listen and learn at these events the same way even the true industry experts do.  The time of servitude at your dealership doesn’t play a role in how well you’ve performed during it.  Your success cannot be quantified in years, but with accomplishments.  Your 20 years spent in this industry at your desk might have awarded you the ability to come to a conference, but it doesn’t prove that you know all.  For a few days in October, I ask you to become a student. There is always room to grow.



Digital Marketing Strategies Conference Invites Automotive Internet Sales Expert Joe Webb to Speak

Saturday, January 8th, 2011
PCG Digital Marketing is preparing for their automotive-industry insider summit, The Digital Marketing Strategies Conference, and they are stacking the deck by inviting many sought-after thought-leaders including Internet Sales Expert, Joe Webb. 

Joe Webb, Founder of DealerKnows Consulting, will be speaking on the need for auto dealers to consistently measure, monitor, motivate, and police their Internet sales departments.  A top-rated speaker at the Digital Dealer Conferences, Webb will also be detailing some cutting-edge practices in customer response techniques and long-term lead management follow-up.   

“Now more than ever, dealers must dedicate their time, energy, and financial resources to education for both themselves and their staff.  Events like the Digital Marketing Strategies Conference gives real-world, actionable tactics for dealers to utilize and stay ahead of the competition online.  The PCG Digital Consulting group has assembled a great group of speakers to flesh out an A to Z curriculum successful dealers must follow to succeed in today’s competitive online marketplace.”  Webb says.  ”How a dealership’s staff communicates with their customers is the most important aspect to Internet sales domination.” 

PCG Digital Marketing founder, Brian Pasch, agrees.  ”Dealers are investing a lot of time and effort attracting internet shoppers to their websites and even more money on the most advanced websites to convert those customers to leads.  It is imperative dealers recognize that the next, important step is managing each opportunity and communicating in a personal, professional manner with the consumer.  This is one of the reasons we are excited to bring Joe in as a subject matter expert on the topic.” 

The Digital Marketing Strategies Conference hosted by PCG Digital Marketing is scheduled just prior to the NADA Conference and set in NAPA Valley at the NAPA Marriott on February 1st – 4th.  Joe Webb and Brian Pasch are just a few of the amazing line-up of automotive industry experts speaking at the event. 

For more information on the conference, please visit http://digitalmarketingstrategies.org 
To learn more about Joe Webb and DealerKnows Consulting, please visit http://dealerknows.com



Planning Ahead

Friday, September 24th, 2010

With the 9th Digital Dealer Conference fast approaching, it’s never too early to begin preparing for the experience.  If you are one of the lucky dealership professionals attending (along with a thousand of your peers), make sure you get everything out of it you need.  To do so, start with a plan.  Either your ownership or you see this conference as a valuable enough learning institution to spend hard earned dollars for you to attend.  So, don’t take it for granted.

Steve Stauning of Kain-Stauning and Pladoogle wrote just last week in his Dealer Communications blog about the five ways to get the most out of the Digital Dealer Conference.  It was a great piece and I want to both add to that list and flesh it out a little more.

It is imperative you attend this conference with a list of goals to achieve because I know the bright lights and loud slots of Vegas can get you off course.  However, this conference is too important to waste.  Again, let me say, you don’t want to take it for granted.

I hear back from attendees often after their trip to a Digital Dealer conference. The first thing their owners and general managers ask is, “What did you learn?”  Before you can answer that, you first need to have questions going into the conference.  So let’s start planning ahead.

What are you currently missing?  What is it you are doing that isn’t generating the dollars that it should?

What technologies are you most interested in exploring?  What new skills would you like to come back with?

Once you’ve answered these questions, go to http://digitaldealerconference.com and look at the agenda.  Read the descriptions and determine which ones you think will most benefit you and your dealership.  Write down a couple for each time slot. There are ten slots with seven sessions each – 70 workshops in total. (There are three general sessions also, one each day.)

After doing this, you’ll want to look at the speaker’s page.  Who is giving that session?  Are they a practitioner (senior management level from a dealership), a trainer/consultant, or a vendor? Does that matter? Watch the speaker’s video and see who you might connect with most while watching.  That is how you can set a game-plan.

For every three sessions you see that involve topics right in your wheelhouse, check one out that you have no involvement with.  This type of ‘big picture’ learning can help you grow in the future.  Get your own agenda set before the sessions begin so you don’t stand there lost in front of the big agenda board trying to flip a coin as to who to see.  In other words, do your homework.  You will be thankful you did.

Next, check out the 80 or so exhibitors that will be in attendance.  (Just click on the exhibitor tab on www.digitaldealerconference.com and you’ll see the list there.)  Surely a few of these have been calling on you for a while asking for a little of your time to view a demo.  Why not set it up there?  When the hall first opens, go and meet those solutions/companies that have been blowing up your phone.  Schedule a specific time for a demo of their product while on-site.  (Often, these vendors give special deals if you sign up on-site so having your ducks in a row and planning ahead could save some cash.)

Then visit the booths of those companies you already use.  If they aren’t one of the “big boys” in the room, they may be willing to give back for your valued patronage and take you out one evening as a little payback.  This is when the squeaky wheel gets the grease, so to speak.

In addition to the sessions and exhibitors, you do not want to miss the Peer Networking Tables that begin and end the conference. You sit at a table with eight of your peers (people from other dealerships) and a moderator. This is a great place to discuss challenges and solutions you may have, as well as picking up new ideas to take back to the dealership.  (As a regular moderator of the Networking Roundtable, make sure to track me down.)

Lastly, take notes throughout.  Write down every new idea and progressive ideology you can from the sessions and gather all of the detailed info you can from each vendor you speak to.  This will save many headaches in the future when you try to remember who offered what service at which price.

So prepare yourself as you would if you were gearing up for a test — especially considering you may be asked to take one when you return.  If you plan ahead, you have the chance to come out the smartest person in the class.



Creation vs. Evolution – Joe Webb and Bill Playford

Wednesday, August 18th, 2010

At the 9th Digital Dealer Conference in Las Vegas, automotive ecommerce experts Joe Webb and Bill Playford will be debating the two ways eDealerships come into existence.